fbpx
 

Phone Calls and Emails

Phone Calls and Emails

Mostly, unless pre-arranged with your doctor, it is necessary to come in for an appointment. But, if you wish to speak to your doctor by telephone, please leave a message with the receptionist.

Doctors at this practice do not use email communication with patients for confidentiality reasons. Doctors do use encrypted electronic communication between other medical specialists, which ensures confidentiality for your information.

Extra Medicare benefits with MyMedicare

Extra Medicare benefits are now available to eligible patients who have registered with the Australian Government’s MyMedicare. To register or learn more about how MyMedicare can benefit you, click here.

Fee Increases

From July 2023, our fees have increased by a small amount. This decision has not been made lightly and is necessary due to the ongoing discrepancy between operating a general practice clinic and low increases to Medicare rebates offered by the Federal Government. A full list of fees is available at Reception. Please speak with our team if you have any questions.

 Changing from Bulk-Billing to Mixed Billing

Our bulk billing policy has changed. Bulk billing will only be available to children under 16 during normal business hours. Concession card holders will incur a small gap. DVA card holders will be bulk billed at all times. For patients outside of these groups, there will be a small out-of-pocket expense for most consultations. We will continue to bulk-bill all Health Assessment and Chronic Disease Management Plans. This decision has not been made lightly, and is necessary due to the ongoing discrepancy between operating a general practice clinic and low increases to Medicare rebates offered by the Federal Government. A full list of fees is available at Reception. Please speak with our team if you have any questions.

Call 000 if you need urgent medical assistance.