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Phone Calls and Emails

Phone Calls and Emails

Mostly, unless pre-arranged with your doctor, it is necessary to come in for an appointment. But, if you wish to speak to your doctor by telephone, please leave a message with the receptionist.

Doctors at this practice do not use email communication with patients for confidentiality reasons. Doctors do use encrypted electronic communication between other medical specialists, which ensures confidentiality for your information.

Coronavirus Health Alert

As the threat level of COVID-19 is currently low in South Australia, we’re now offering face-to-face appointments. We continue to monitor the situation in other States closely.
We also observe social distancing >1.5m and limit the number of patients in our waiting room.

If you have symptoms of fever, flu, a cold, or a loss of sense of smell or taste, then a COVID-19 test is necessary. If you require help to arrange this, please book a telephone consult with a GP first, and an appropriate safe review can be arranged.

For patients with other conditions who would prefer a telephone or video consult, these appointments continue to be available.

Please be aware that a private or gap fee may be incurred for telephone or video consults from 1st October 2020.

Medicare GP telehealth items are restricted to circumstances where a patient has an existing relationship with a general practice (i.e. the patient has visited a GP in the practice face-to-face in the last 12 months), other than for children aged under 12 months or patients who are homeless.

Please be assured that our clinic is COVID-19 safe, and we remain prepared to transition back to telephone triage of all consults should COVID-19 threat levels increase.