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Confidentiality

Confidentiality

Our practice is dedicated to the confidential security and privacy of your health information. At times, our doctors will take part in research, professional development and quality assurance. This can involve the collection of patient data, which will always be de-identified. Those involved in analysis of data would not be able to identify which patient has been included.

If you would like more information, please ask for a patient information leaflet, or ask your doctor.

NOTIFICATION RE: TELE-CONSULTATIONS

From Monday 30th March, our doctors shifted to delivering consults predominantly via telephone or video telehealth. A large proportion of routine medical care can safely be performed over telehealth. These measures are in place for your safety. Fortunately, the levels of COVID-19 within our community are currently low.
To book an appointment online for a telephone consult with a doctor, please click here. In most cases, telephone or video consults during the pandemic will be bulk-billed.
If your problem requires an examination, a safe face-to-face appointment will be scheduled. On arrival at the clinic, you will be asked to call reception to inform them that you have arrived – please continue to wait outside. You will be called and taken directly into the consulting room. While this precaution might appear extreme, it further adds to your safety.
If you have symptoms of fever, cough, sore throat, runny nose or shortness of breath, you may be eligible for testing for COVID-19. Please book a telephone consult with your GP who will discuss and arrange this.
Call 000 if you need urgent medical assistance.
We will also be reaching out to our vulnerable patients and those with chronic diseases to create or update their Chronic Disease Management Plans. Patients over 70 years old, Aboriginal and over 50 years old, and those with chronic disease are more vulnerable to COVID-19. Together, we can optimise your health. Please prioritise finding time to work with us on this.
For more information on COVID-19, please visit https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov