If you feel there is any way in which we can improve our service to you, or if there are any problems you would like to discuss, please speak to the Practice Manager or tell our receptionist or your doctor.
We believe that problems are best dealt with within the practice. However, if you feel there is a problem which you wish to take up outside, you may prefer to contact the Health and Community Services Complaints Commissioner.
From July 2022, our fees increased by a small amount. This decision has not been made lightly and is necessary due to the ongoing discrepancy between operating a general practice clinic and low increases to Medicare rebates offered by the Federal Government. A full list of fees is available at Reception. Please speak with our team if you have any questions.
Changing from Bulk-Billing to Mixed Billing
From 1 January 2022, our bulk-billing policy has changed. Bulk-billing will only be available to children under 16, health care card, pension card and DVA Cardholders for an appointment during regular business hours. For patients outside of these groups, there will be a small out of pocket expense for most consultations. We will continue to bulk-bill all Health Assessment and Chronic Disease Management Plans. This decision has not been made lightly, and is necessary due to the ongoing discrepancy between operating a general practice clinic and low increases to Medicare rebates offered by the Federal Government. A full list of fees is available at Reception. Please speak with our team if you have any questions.
CORONAVIRUS HEALTH ALERT
We are currently experiencing an unprecedented demand for our service due to COVID-19. For the safety of GPs, staff, and patients, we require all patients and staff to wear a face mask while in the clinic. We also observe social distancing >1.5m and limit the number of patients in our waiting room.
HAVE YOU TESTED POSITIVE FOR COVID-19?
If you recently tested positive for COVID-19, please visit the SA Health website for up-to-date health advice on how to report and manage your illness.
If you have tested positive and would like to access antiviral treatment, please confirm your eligibility at https://www.health.gov.au/health-alerts/covid-19/treatments/eligibility#eligibility-for-oral-covid19-treatments
If you are unwell, have respiratory symptoms and a negative COVID-19 test, please arrange a telephone appointment with a GP, and a safe face-to-face review will be arranged, if required.
For your safety and convenience, we encourage telephone or video appointments (where possible). The Government has restricted Medicare GP telehealth items to circumstances where a patient has confirmed COVID-19 and is required to isolate under a state directive, or where there is an existing relationship with a general practice (i.e., the patient has visited a GP in the practice face-to-face in the last 12 months), children aged under 12 months, or patients who are homeless.
Please be aware that telephone or video consults may incur a private fee.
Call 000 if you need urgent medical assistance.