fbpx
 

Phone Calls and Emails

Phone Calls and Emails

Mostly, unless pre-arranged with your doctor, it is necessary to come in for an appointment. But, if you wish to speak to your doctor by telephone, please leave a message with the receptionist.

Doctors at this practice do not use email communication with patients for confidentiality reasons. Doctors do use encrypted electronic communication between other medical specialists, which ensures confidentiality for your information.

Coronavirus Health Alert

As the threat level of COVID-19 is currently low in South Australia, we’re now offering face-to-face appointments. We are watching the situation in other States very closely.
We continue to observe social distancing >1.5m and limit the number of patients in our waiting room.


If you have travelled from Victoria, New South Wales or the ACT, you are required to have a COVID-19 test on arrival and again at day 12 of your quarantine. If you would like help arranging this, please schedule a telehealth consult with a GP.


If you have travelled from the Greater Brisbane or Ipswich areas of Queensland since 22nd August, please inform our staff before visiting so we may arrange for a safe review for yourself and our team.


If you have symptoms of the flu, a cold, or a loss of sense of smell or taste, then a COVID-19 test is necessary. If you require help to arrange this, please book a telephone consult with a GP first, and an appropriate safe review can be arranged.


For patients with other conditions who would prefer a telephone or video consult, these appointments continue to be available for eligible patients (please see below).


The Government has now restricted COVID-19 Medicare GP telehealth items to circumstances where a patient has an existing relationship with a general practice (i.e. the patient has visited a GP in the practice face-to-face in the last 12 months), other than for children aged under 12 months or patients who are homeless.


Please be assured that our clinic is COVID-19 safe, and we remain prepared to transition back to telephone triage of all consults should COVID-19 threat levels increase.