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Phone Calls and Emails

Phone Calls and Emails

Mostly, unless pre-arranged with your doctor, it is necessary to come in for an appointment. But, if you wish to speak to your doctor by telephone, please leave a message with the receptionist.

Doctors at this practice do not use email communication with patients for confidentiality reasons. Doctors do use encrypted electronic communication between other medical specialists, which ensures confidentiality for your information.

*During the COVID-19 pandemic, you may receive an email from your doctor which contains general information related to your appointment. You will not be able to reply to this email, so please phone our practice if you need to discuss the information provided.

New Patients

We are currently not able to accept new patients for consults due to being at capacity. We hope to re-open new patient bookings in the very near future.

However, we are able to provide Pfizer vaccinations to all patients. Bookings can be made online or by calling our friendly reception team.

Please call us on 8280 5822 if you have any queries.

Fee increases

From 1 January 2022 our fees will be changing. This decision has not been made lightly and is necessary due to the ongoing discrepancy between operating a general practice clinic and low increases to Medicare rebates offered by the Federal Government. A full list of fees is available at Reception. Please speak with our team if you have any questions.

 Changing from Bulk-Billing to Mixed Billing

From 1 January 2022, our bulk-billing policy will change. Bulk-billing will only be available to children under 16, health care card, pension card and DVA Cardholders for an appointment during regular business hours. For patients outside of these groups, there will be a small out of pocket expense for most consultations. We will continue to bulk-bill all Health Assessment and Chronic Disease Management Plans. This decision has not been made lightly, and is necessary due to the ongoing discrepancy between operating a general practice clinic and low increases to Medicare rebates offered by the Federal Government. A full list of fees is available at Reception. Please speak with our team if you have any questions.

CORONAVIRUS HEALTH ALERT

We are currently experiencing an unprecedented demand for our service due to COVID-19. For the safety of GPs, staff, and patients, we require all patients and staff to wear a face mask while in the clinic. We also observe social distancing >1.5m and limit the number of patients in our waiting room.

HAVE YOU TESTED POSITIVE FOR COVID-19?

If you recently tested positive for COVID-19, please visit the SA Health website for up-to-date health advice on how to report and manage your illness.

ANTIVIRAL MEDICATION

If you have tested positive and would like to access antiviral treatment, please confirm your eligibility at https://www.health.gov.au/health-alerts/covid-19/treatments/eligibility#eligibility-for-oral-covid19-treatments

If you are unwell, have respiratory symptoms and a negative COVID-19 test, please arrange a telephone appointment with a GP, and a safe face-to-face review will be arranged, if required.

For your safety and convenience, we encourage telephone or video appointments (where possible). The Government has restricted Medicare GP telehealth items to circumstances where a patient has confirmed COVID-19 and is required to isolate under a state directive, or where there is an existing relationship with a general practice (i.e., the patient has visited a GP in the practice face-to-face in the last 12 months), children aged under 12 months, or patients who are homeless.

Please be aware that telephone or video consults may incur a private fee.

Call 000 if you need urgent medical assistance.