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Appointments

Appointments

An appointment is required to be seen by a doctor or nurse at our practice. Please call our receptionist to make an appointment or book online. We do not accept walk-in patients, unless it is a medical emergency. We keep a number of appointments open each day for patients who are sick and need to be seen quickly. To get access to these appointments please ring our receptionist at 8.00am.

Test Results

Unless arranged with your doctor, please make an appointment to discuss your test results. You are able to ring for the results of urine samples, cervical screening, and pregnancy tests.

New Patients

If you are new to our practice, please arrive ten minutes before your appointment to allow you time to complete a New Patient Information form, and to see the nurse for your observations prior to seeing the doctor.

Please note, the Doctors at Family Health Medical Group will not prescribe Schedule 8 Drugs and Drugs of Addiction (including opiates and benzodiazepines) to new patients at their first appointment.

New patients that come to us already established on S4/S8/drugs of dependence will have a review with their new doctor to discuss this treatment. We do not prescribe these drugs at a first appointment and also require access to previous medical records to allow us to discuss if they are appropriate for continuation.

Nurse Services

Our Practice Nurses offer a range of services, assisting the doctors, including:

  • Immunisations/Vaccinations
  • Health Assessments
  • GP Management Plans
  • Veterans’ Care Program
  • Management of chronic illness e.g. diabetes, hypertension, and asthma
  • Wound management

Sick Certificates

A sickness certificate can only be provided as a result of a consultation. A certificate cannot be backdated or provided via a telephone request.

New Patients

We are currently not able to accept new patients for consults due to being at capacity. We hope to re-open new patient bookings in the very near future.

However, we are able to provide Pfizer vaccinations to all patients. Bookings can be made online or by calling our friendly reception team.

Please call us on 8280 5822 if you have any queries.

Fee increases

From 1 January 2022 our fees will be changing. This decision has not been made lightly and is necessary due to the ongoing discrepancy between operating a general practice clinic and low increases to Medicare rebates offered by the Federal Government. A full list of fees is available at Reception. Please speak with our team if you have any questions.

 Changing from Bulk-Billing to Mixed Billing

From 1 January 2022, our bulk-billing policy will change. Bulk-billing will only be available to children under 16, health care card, pension card and DVA Cardholders for an appointment during regular business hours. For patients outside of these groups, there will be a small out of pocket expense for most consultations. We will continue to bulk-bill all Health Assessment and Chronic Disease Management Plans. This decision has not been made lightly, and is necessary due to the ongoing discrepancy between operating a general practice clinic and low increases to Medicare rebates offered by the Federal Government. A full list of fees is available at Reception. Please speak with our team if you have any questions.

CORONAVIRUS HEALTH ALERT

We are currently experiencing an unprecedented demand for our service due to COVID-19. For the safety of GPs, staff, and patients, we require all patients and staff to wear a face mask while in the clinic. We also observe social distancing >1.5m and limit the number of patients in our waiting room.

HAVE YOU TESTED POSITIVE FOR COVID-19?

If you recently tested positive for COVID-19, please visit the SA Health website for up-to-date health advice on how to report and manage your illness.

ANTIVIRAL MEDICATION

If you have tested positive and would like to access antiviral treatment, please confirm your eligibility at https://www.health.gov.au/health-alerts/covid-19/treatments/eligibility#eligibility-for-oral-covid19-treatments

If you are unwell, have respiratory symptoms and a negative COVID-19 test, please arrange a telephone appointment with a GP, and a safe face-to-face review will be arranged, if required.

For your safety and convenience, we encourage telephone or video appointments (where possible). The Government has restricted Medicare GP telehealth items to circumstances where a patient has confirmed COVID-19 and is required to isolate under a state directive, or where there is an existing relationship with a general practice (i.e., the patient has visited a GP in the practice face-to-face in the last 12 months), children aged under 12 months, or patients who are homeless.

Please be aware that telephone or video consults may incur a private fee.

Call 000 if you need urgent medical assistance.